1. CAN I EXCHANGE THE PRODUCTS I RECEIVED?

At Greymakers we aim to provide you with quality products and service at all times, however if for whatever reason you are unhappy with your purchase, we do offer return options. For details, please review our return policy. Note that we can't offer exchanges if the products are out of stock. All sale items are final sale. We do not offer refunds unless deemed faulty.

2. HOW CAN I CHOOSE THE RIGHT SIZE?

Please see our Size Guide for general information on sizing. If you still have specific questions about the fit of an item or measurement guidelines, please email us at support@greymakers.com.

3. IS IT SAFE TO USE PERSONAL INFORMATION ON THE WEBSITE?

Please don’t worry, it is safe to order on our website.

We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your payment details will be revealed.

We will not share or sell your personal information.

4. IS THERE A PHYSICAL STORE?

Greymakers currently sells online only. However, we may have a tent at various outdoor festivals or races. Check our site for upcoming events.

5. I HAVE BEEN ISSUED A REFUND BUT THE FUNDS ARE NOT SHOWING IN MY ACCOUNT. WHAT NOW?

All funds should appear on your bank/card statement within 5-10 business days. Please note that refund times are dictated by the card issuers and are outside of our control.

6. IF I APPLY A PROMOTIONAL CODE TO MY FULL PRICE ITEM CAN I STILL RETURN FOR A REFUND?

If you have purchased a full price item with a promotional discount, it is still classified as a full price item on a temporary promotion and is eligible for a refund.

7. DO I HAVE TO PAY FOR RETURN POSTAGE?

The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Greymakers will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.

Shipping costs on the original order will not be refunded.

8. I HAVE RECEIVED A FAULTY ITEM, WHAT NOW?

You have received your order and excitedly open the package only to discover… something went wrong. If there’s an issue with your order, please email our friendly Customer Service team at support@greymakers.com with your invoice number and the details of the issue. We will happily assist you further. Please be aware it is at the discretion of the company to deem an item faulty.

9. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all Major Credit Cards, Apple Pay, Afterpay/Clearpay, PayPal & Venmo.

10. CAN I REQUEST A CUSTOM COLOR COMBO OR CUSTOM LOGO/DESIGN?

Greymakers is happy to discuss requests for custom color combinations. We will also discuss custom logos or design and associated fees. Such requests can be sent to support@greymakers.com. Greymakers does not guarantee that your requests will be granted; decisions will be made on a case-by-case basis.